HawkReach Student Services 

Department Mission Statement: 

We support and prepare individuals for the personal, interpersonal, and academic challenges of life in college and beyond.

Department Summary (description of services and staff)

Student Counseling Services provides NSU students with short-term counseling, assessment, crisis management and referrals to campus and community resources. Student Counseling Services consists of full and part-time licensed staff, part-time counselors under supervision for licensure, interns, student workers, graduate assistants and a part-time secretary. HawkReach is also home to a full-time coordinator of OutReach and Prevention. We also have one full-time grant funded coordinator of violence prevention whose focus is domestic violence, dating violence, stalking, and sexual assault.

Student Counseling Services include:
• Individual Counseling – short-term counseling for students.
• Mental Health Assessment – students’ mental health needs may be assessed related to crisis situations, alcohol and drug issues, and/or any issue that may be preventing them from meeting environmental expectations associated with attending NSU.
• A Grant-Funded Violence Prevention Coordinator who strives to educate students in order to prevent violence and assist those who have been exposed to it.
• Counselor in Residence – internship program designed to provide counseling support to residents and staff in the residential living communities.
• OutReach and Education Area focusing on diversity, mental health, and other topics.
• Counseling Network – partnerships with local agencies and clergy for the purpose of aiding students in times of need.

Tenets: 

Counseling Services staff members serve NSU students by:
• Providing quality services from professional staff
• Assisting students in defining and reaching their personal, academic, and career goals
• Collaborating with other campus and community partners to increase student success through increasing and improving student services and resources.
• Assessing outcomes and the impact of services in order to plan for improvement
• Advocating for the needs of students with administration, faculty, and staff
• Contributing to campus safety and security efforts

Goals:
Department goals for 2014-2016 are the following (priority order): 

1. Goal Description: Area Assessment 

Objective 1 (task to complete initiative)– Assess all services, programs, and areas 

Action Steps

a. Develop/Review learning objectives for each program/area
b. Determine assessment methods to be used for each program/area/service capacity
c. Utilize data in decision-making

 Success measure(s)
1. Learning objectives are established for all areas within HawkReach
2. Assessment becomes a regular part of our programs/services
3. Data is obtained with which to improve and make decisions about programs

Time frame: One year
Point person(s): CS Director

Assessment methods:

 Budget needs: None

Link to D23 and/or Student Affairs Strategic Goal(s): Linked to SA goal 1: Assessment

 Objective 2 (task to complete initiative)– CAS Assessment

Action Steps
a. Begin CAS assessment Summer 2014

Success measure(s)
1. Complete CAS within one year
2. Utilize data for future area planning

Time Frame: One year
Point person(s): CS Director

 Assessment methods:

 Budget needs: None

Link to D23 and/or Student Affairs Strategic Goal(s): Assessment and Continuous improvement


 Objective 3 (task to complete initiative)– National Assessment

Action Steps
a. Participate in the National Survey of Counseling Center Directors
b. Identify one or two other National Surveys in which to participate in rotation

 Success measure(s)

1. Assessment plan is outlined
2. Data is used in decision-making

Time frame: One year then ongoing
Point person(s): Director

Assessment methods: Evidence shown that data collected was used in decision-making

 Budget needs: None
 

Link to D23 and/or Student Affairs Strategic Goal(s): Assessment


2. Enhance Health and Wellness Programming 

Objective 1 (task to complete initiative)– Implement additional counseling resources and enhance current services 

 Action Steps
a. Strengthen and implement groups (Substance Abuse focus)
b. Continue working with university partners to identify and reach out to at risk students and groups
c. Expand and enhance services focused on first-year students, veterans, and minority students (ethnicity, sexuality, race, etc.) through utilization of SafeZone as well as Mental Health and Diversity programming
d. Establish area as a Service Learning placement site
e. Improve Crisis Response through staff development.

 Success measure(s)
1. Number of groups and types of groups has increased.
2. Regular meetings are held with stakeholders working with at-risk students
3. Programming and services have been completed and assessed in regards to this area
4. Action steps met and assessed via survey questionnaire

 Time frame: Ongoing

Point person(s): CS Director

 Assessment methods: Survey, EHR data

 Budget needs: Additional Staff Support i.e.: Full-time Secretary; Counseling Staff as needed

 Link to D23 and/or Student Affairs Strategic Goal(s): Health and Wellness/Strategically enhancing student services to assist students in overcoming obstacles in order to achieve education goals.


Increase student engagement in the university through special events, self-governance, and university services.

 Objective 1 (task to complete initiative)– Grow/Strengthen the OutReach and Prevention area aimed at addressing student mental health and other needs through information, prevention, resources, and involvement opportunities.
 Action Steps
a. Increase and improve the programs and services produced by this area
b. Assess student needs related to this area
c. Assess programmatic outcomes for future decision-making
 Success measure(s): Action steps met
 Time frame: Ongoing Point person(s): CS Director/Coordinator of Outreach and Prevention
 Assessment methods: Survey, focus groups, presentation evaluation
 Budget needs: utilization of current budget
 Link to D23 and/or Student Affairs Strategic Goal(s): Health and Wellness/ Strategically enhancing student services to assist students in overcoming obstacles in order to achieve education goals.


3. Foster an environment for students to gain knowledge and experience in leadership and service

Objective 1 (task to complete initiative)– Strengthen partnership with Student Rights/Responsibilities office to assist students in understanding their rights in the conduct process

 Action Steps
a. Identify and train staff who will assist in this process
b. Explore ways to encourage participation in this process.
 Success measure(s)
1. The number of students going through this process can be measured and has been assessed
 Time frame: On-going Point person(s): CS Director/J.Rader
 Assessment methods: Survey students to better understand their level of knowledge regarding their rights and the conduct process.
 Budget needs: At this time current funds meet needs, however, with area growth, funds will need to be allocated for Graduate, undergraduate, and part-time support.
 Link to D23 and/or Student Affairs Strategic Goal(s): Foster a dynamic environment for students to personally grow through co-curricular experiences.


4. Expand partnerships and collaboration opportunities with University departments, academic units, and community entities. 

Objective 1 (task to complete initiative)– Maintain and enhance University Partnerships 

 Action Steps
a. ISDC, SASC, TRIO: meet regularly to discuss at-risk students and efforts to intervene
b. HOSA/University Police: meet regularly to discuss cases and intervention efforts, policy, and procedure
c. Explore options for partnerships related to substance abuse services (Counseling Psych and SOWK)
d. Seek out opportunities for classroom presentations and other educational opportunities to teach the campus community about whom we are and what we are about.
e. Develop current work as a service learning placement site.
 Success measure(s)
1. Regular meetings conducted and documented
2. Documentation of interventions and on-going follow-up regarding at risk students
 Time frame: Ongoing Point person(s): Director of Counseling Services
 Assessment methods: Review of processes, procedures, policies as applicable, and documentation review
 Budget needs: Will utilize current budget
 Link to D23 and/or Student Affairs Strategic Goal(s): Partnering with university constituents to ensure students have a seamless, positive experience in achieving their academic goals.


Objective 2 (task to complete initiative)– Maintain and enhance External Partnerships 

 Action Steps
a. Website development
b. Maintain EHR

 Success measure(s)
1. Student, Faculty, and Staff feedback is positive regarding website ease of use and content
2. Plan is established for ongoing funding of EHR
 Time frame: Ongoing
Point person(s): CS Director
 Assessment methods: Focus Group, survey
 Budget needs: Ongoing funding to maintain EHR
 Link to D23 and/or Student Affairs Strategic Goal(s): Innovative infrastructure

6. Advance infrastructure to provide support to students in crisis situations, to quickly address behavior concerns, and to keep in alignment with federal regulations related to mental health and campus safety. 

Objective 1 (task to complete initiative)– Increase efforts related to BIT and Crisis Response 
 Action Steps
a. Increase training for first responders including counselors, front-desk, and housing
b. Revisit BIT P&P
c. Increase Marketing Efforts to Faculty and Staff
 Success measure(s)
1. BIT information in syllabi and 30% increase in presentations
2. Completed and assessed trainings (min 1/year)
 Time frame: Ongoing
Point person(s): Director
 Assessment methods: Survey; Pre-Post tests
 Budget needs: None
 Link to D23 and/or Student Affairs Strategic Goal(s): Safety/enhancing services to assist students in overcoming obstacles in order to achieve educational goals.


Objective 2 (task to complete initiative)– Training for staff and Campus Community 

 Action Steps
1. Provide training to first responders, counselors, housing, front-desk, etc
 Success measure(s)
1. Document and assess at least one such training per year
 Time frame: Ongoing
Point person(s): Director
 Assessment methods: Test/Re-test; survey
 Budget needs: None
 Link to D23 and/or Student Affairs Strategic Goal(s): Safety/ Enhancing services to assist students in overcoming obstacles in order to achieve educational goals.


7. Establish an ongoing professional development program for all personnel within the division. 

Objective 1 (task to complete initiative)– Continue and strengthen university partnerships 

 Action Steps
a. Identify and fund training opportunities for staff to be able to implement new techniques and therapy modalities
b. Identify and fund opportunities for maintaining professional licensures such as LPC, LCSW, LMFT etc.
c. Systematize and make uniform the reporting procedures for Mental Health emergencies of all categories as well as behavior issues
d. Formalize staffings and include training on such issues as diagnosing, treatment interventions, student outreach and other related issues
 Success measure(s)
1. Each staff is allotted and takes advantage of budgeted dollars for professional development.
Time frame: Establish for next FY (2014/2015)
Point person(s): Director
 Assessment methods: : Review of budget
 Budget needs: $4,700
 Link to D23 and/or Student Affairs Strategic Goal(s): Education/Life-long learning


8. Career Engagement/Readiness 

 Objective 1 (task to complete initiative)– Increase and Improve opportunities for Internship/Service Learning/Practicum

 Action Steps
a. Re-work internship framework to make it more competitive
b. Reach out to other areas such as Sub Abuse and SOWK to increase practicum/internship opportunities
C. Improve opportunities for Service Learning through the Outreach and Prevention Area
 Success measure(s)
1. Counseling Psych Internship packet has been reworked
2. Collaborative efforts have resulted in an additionally defined opportunity
 Time frame: Ongoing
Point person(s): Director
 Assessment methods: View completed documents, establishment of MOUs or other agreements
 Budget needs: $8,000 Increase in Internship funds
 Link to D23 and/or Student Affairs Strategic Goal(s): Service and Volunteerism, Career Readiness


9. Division Advancement 

Objective 1 (task to complete initiative)– Engage in planning and review of key growth areas within HawkReach

 
 Action Steps
a. Policy and Procedure
b. Long-term plans for counseling center growth (location/master planning)
c. Marketing services to faculty, staff, and students
d. Explore options for front-desk coverage (Full-time)
 Success measure(s)
1. Written or re-worked Policy and Procedure
2. Completed projection plan (includes staffing needs, space needs, and financial needs)
3. Increase presentations to key groups by 50%.
4. Hire full-time secretary
5. Increase staffing as student numbers increase. Examine cost/benefits of full-time vs. adding part-time staff.
Time frame: Ongoing
Point person(s): Director
 Assessment methods: Student demographics, National Assessment Comparisons such as National Counseling Center Directors Survey
 Budget needs: To be determined
 Link to D23 and/or Student Affairs Strategic Goal(s): Support retention of students and student support services/Continuous improvement