Patient Rights and Responsibilities

  • The right to be treated with respect, consideration and dignity without regard to race, national origin, sex, age, sexual orientation, religion, political belief, or disability.
  • The right to request and receive information concerning your diagnosis, treatment and prognosis, in easily understandable terms. This includes your right to review your medical record and/or receive a copy of it.
  • The right to receive enough information to give informed consent before any procedure is performed and when possible, to participate in all decisions affecting your health.
  • The right to be informed regarding your health care provider’s qualifications. The right to expect your health care provider to adhere to all ethical standards of his/her profession.
  • The right to refuse any medical or counseling services and to request and receive information about the potential risks and benefits associated with not receiving care.
  • The client's right to consent, or refusal to consent, may be abridged for those clients deemed incapacitated by a court of competent jurisdiction, and in emergency situations as defined by law.
  • The right to privacy regarding all aspects of your treatment.
  • The right to have your personal health information held in confidence as protected by state and federal law. This information cannot be shared with anyone outside NSU Student Health Center without your written permission or under circumstances prescribed by law, such as a life threatening situation; court order; reporting of certain communicable diseases and actual or potential abuse of vulnerable individuals; or providing confidential information to authorized officials conducting security investigations under the Patriot Act (which prohibits us from notifying you when a release occurs). Student workers handling your record are trained in strict confidentiality. A violation is cause for immediate dismissal.
  • The right to receive and review a current copy of our Notice of Privacy Practices.
  • The right to reasonable response to your request for services, to offer suggestions for improving services, to file a grievance, information on procedures for filing a grievance and how to make external appeals.
  • The right to quality health care, health maintenance, and health education with an emphasis on prevention.
  • The right to expect that when we are not open, you will have information on how to access urgent or emergency care.
  • The right to be informed of continuing health care needs and the right to expect reasonable continuity of care when referrals to other agencies or services are made. In addition, you have a right to know about our relationships with other institutions and services as they affect your care.
  • The right to obtain an outside opinion at client’s expense.
  • The responsibility to take an active role in your own health care by:
    • Providing us information regarding your medical history, past treatments, and personal beliefs and preferences, as they pertain to your treatment.
    • To accept personal responsibility to follow the agreed upon treatment plan.
    • Respecting the rights of other patients, clients, and Health Services personnel with whom he/she may come into contract.
    • Canceling appointments, allowing us to schedule this time with another student needing services.