Bursar Services FAQS

How do I update my address?

How do I change my name on record with the University?

When is tuition due?

When is my housing rent due?

When are late charges and holds applied?

When will financial aid apply to my account?

How do I authorize my financial aid to pay non-institutional charges?

What is a Talon charge account?

How do I enroll or receive a transcript when there is a Financial Hold on my account?

What if I decide not to attend NSU after I have already enrolled?

How do I review my bursar account?

Where and how do I pay charges?

How can I let someone else make payments on and review my bursar account online?

What if I overpay on my account and should receive a refund?

Does the Office of Business Affairs cash checks?

Why would I receive a refund from NSU?

When will I receive my refund?

How do I receive my refund?

What if I have more questions?

How do I update my address?

  • Log on to goNSU by entering your NSU username and password.
  • Click on the Student tab.
  • Under Personal Information choose Update Addresses & Phones.

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How do I change my name on record with the University?

In order to change your name on record with NSU, you will need to present a completed Student Name Change Form(pdf) along with a photo ID to Bursar Services on either the Tahlequah or Broken Arrow Campus.

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When is tuition due?

All tuition and fees are due by the first day of the regular semester. Financial aid will be applied to accounts within the first 30 days of the regular semester.

Monthly late charges will apply towards unpaid balances beginning the first month after the start of the regular semester.

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When is my housing rent due?

Residence Hall charges are due at the beginning of the regular semester. Monthly late charges will apply towards unpaid balances beginning the first month after the start of the regular semester.

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When are late charges and holds applied?

Payments for billed charges are due by the 15th of the month. All past due accounts are subject to a 1.5% monthly late charge.

Holds are placed on student accounts with past due balances. These holds will prevent the student from enrolling and receiving a transcript.

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When will financial aid apply to my account?

Grants, loans, and scholarships will be applied to the student's account within the first 30 days of the start of the regular semester.

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How do I authorize my financial aid to pay non-institutional charges?

To authorize NSU to apply Title IV Financial Aid towards non-institutional charges (ex. Books, Parking Fines, Parking Decals, Talon Charges, Library Fines, Misc. Housing Charges, etc.):

  • Log in to goNSU with your NSU username and password
  • Click the Students tab
  • Click on Financial Aid Awards
  • Click the tab labeled Additional Resources and Information and scroll to the middle of the page

Answering YES to the question allows NSU to pay all the charges that are accrued on the account for the current semester.

If you answer NO or if you don't answer at all, financial aid will not pay non-institutional charges and it will be the students responsibility to pay.

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What is a Talon charge account?

Students attending NSU are provided a charge account (Talon Charge) to be used at the NSU Riverhawk Shoppes on campus. Talon Charge can only be used to purchase textbooks, educational supplies, and book bags from the Riverhawk Shoppes either at the Tahlequah or Broken Arrow campuses. Our goal is to keep Bursar account balances lower by focusing Talon on items supporting academic success.

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How do I enroll or receive a transcript when there is a Financial Hold on my account?

Please call (918) 458-2160 for Tahlequah or (918) 449-6251 for Broken Arrow to discuss details of your account with a student account specialist.

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What if I decide not to attend NSU after I have already enrolled?

Students who completely withdraw from the University or drop an individual class during the first two weeks of the regular fall/spring semester or during the first week of the regular summer semester are eligible for a full refund of tuition and fees. There are no refunds for classes dropped after the Census date. Refunds for short-term classes are prorated.

Refunds are based upon the day the classes are dropped or the student's withdrawal is filed with the Registrar’s Office, not on the date that the student stopped attending classes.

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How do I review my bursar account?

To view your bursar account activity, log in to goNSU and click the My Account icon. Here you can make payments, view account activity, view billing statements and payment histories, and set up Authorized Users to view your information.

You can also call (918) 458-2160 for Tahlequah or (918) 449-6251 for Broken Arrow to discuss the details of your account with a student account specialist.

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Where and how do I pay charges?

All University charges can be paid in the Office of Business Affairs located on all three campuses using cash, check, or money order. Additional information on paying your bursar account can be found on our Payments page.

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How can I let someone else make payments on and review my bursar account online?

Setting up an Authorized User is easy and customizable. After following the instructions below, a username and temporary password will be emailed to the Authorized User. These users can be deleted by the student at any time.

  • Log in to goNSU
  • Under the Quick Links box, click the green My Account icon
  • Click Authorized Users
  • Enter the email address for the person you are making an Authorized User
  • Select the type of access you wish the authorized user to have
  • Click Continue
  • Agree to the terms and conditions and click Continue again

Please Note: This does not replace the Consent to Release Form. The student must complete a Consent to Release Student Records Form on goNSU to allow NSU to discuss their records with other persons. Visit our FERPA page for more information.

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What if I overpay on my account and should receive a refund?

General refund disbursement will be within the first 30 days of the start of the semester. Any overpayments occurring during the remainder of the semester will be disbursed to the student approximately two weeks after the overpayment occurs.

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Does the Office of Business Affairs cash checks?

The Office of Business Affairs does not cash checks for students or NSU employees. ATM's are located in the University Center and the Library on the Tahlequah Campus and in the Administrative Services Building on the Broken Arrow Campus.

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Why would I receive a refund from NSU?

A refund is any money that Northeastern State University owes you. Common reasons you may receive a refund include:

  • Financial Aid overages from student loans, grants, and scholarships
  • Room and board or parking adjustments
  • Dropped classes
  • Tuition overpayment

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When will I receive my refund?

Please visit our Refunds page for more information.

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How do I receive my refund?

All students must select a refund preference by logging on to their online Bursar Account. Follow the instructions on our Refunds page to select your refund preference.

If no refund preference is selected, a check will be mailed to the permanent address on file with NSU.

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What if I have more questions?

For more specific information, you can contact the Office of Business Affairs by phone at 918-444-2160 or by e-mail at nsuoba@nsuok.edu.

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