Facilities Maintenance Forms & Requests

Facilities Management Service Request

NSU Facilities Management utilizes a maintenance management software program known as SchoolDude. The software is used for university-wide Service Requests, also known as Work Orders. Please refer to Service Request Priorities Tab prior to submitting a Service Request.

To submit a Work Order, the following information will be required:

• Contact Information
• Building & Room Number
• Detailed Description of the Issue at Hand.

Click here for the Service Request Form.

For further questions, please contact the Facilities Call Center at x2402.

Facilities Management Special Request

A Special Request is defined as non-routine maintenance or repair to existing conditions of the facility, and are to be submitted two weeks prior to the date of the event.

Examples of Special Requests may include:

• Estimation of Costs for Work
• New Construction
• Remodels
• New Fixtures
• New Paint
• New Carpet or Tiling
• Office or Equipment Moving
• Use of Stage(s)
• Use of Facilities Management Vehicles
• Special Events
• Additional Electrical Services
• Additional Cleaning Services
• Additional Grounds Services

To submit a Special Request, the following information will be required:

• Contact Information
• Building & Room Number
• Department Funding the Request
• Requested Date of Completion
• Detailed Description of the Request at Hand.

Click here for the Special Request Form.

For further questions, please contact the Facilities Call Center at x2402.

Emergency:

Fire, health and safety items that demand immediate response to protect
and save property and lives. There is an immediate response to alleviate the
situation, but not necessarily a permanent repair.

Emergency Services May Include:
• Broken or gushing irrigation device or sprinkler head
• Broken gas, steam or water lines
• Downed electrical lines
• Electrical outages
• Electrical smoke or sparks
• Fire alarms
• Food service related deficiencies that have an immediate impact on
sanitation
• Gas leaks or gas odor
• Major HVAC system outages
• Major piping or roof leaks
• Multiple toilets overflowing
• Person trapped in elevator
• Storm water flooding into a building
• Sewage backing up in a building
• Water outages

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High Priority:

Failures that impair a system or component but does not render it
inoperative. This work will normally be accomplished with same-day service.
These are critical conditions that impair the use of a facility, pose a potential
threat of personal injury, might cause equipment damage if not addressed,
can cause a loss of research or work product, or can cause a serious
disruption of university operations. This work will be given proper attention
to determine the scope and to fit the work in among the normal, daily duties
of the staff. High priority work orders for the residence halls and food service
locations will take precedence over others of the same priority.

High Priorities May Include:
• ADA compliance issues – inoperative door opener, obstructed route, etc.
• Animal or pest control that poses a harmful, unsafe condition
• Broken glass
• Broken perimeter entrance door
• Fire alarm beeping or trouble
• Loss of frozen or refrigerated storage space
• Inoperative switches, outlets or lights where there is insufficient lighting
• Multiple clogged shower, sink, toilet, tub or urinal
• Non-emergency elevator repairs

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Medium Priority:

Work that may be high profile in nature, have a short deadline date, or may
affect research or work product. An expedited response shall occur ideally
within five days.

Medium Priorities May Include:
• Cracked glass replacement
• Fire Marshal or code compliance corrective actions. Items that need to be
corrected as soon as possible to remedy fire marshal inspection
discrepancies, code inspector or safety findings, etc.
• Toilets or urinals running constantly
• Temperature adjustments – cold or hot calls

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Low Priority:

Maintenance or service item that does not pose an immediate risk to
facilities, systems, equipment, or components and can be handled on a
planned and scheduled basis. Advance coordination with the customer is
typically required to allow scheduling of personnel and receipt of materials.
Routine maintenance is the day-to-day, recurrent, or periodic work required
to maintain and preserve a facility or facility’s mechanical systems at the
optimal working condition. Response time is typically 30 days.

Low Priorities May Include:
• Ceiling tile damaged, replacement or stained
• Dripping faucets or showers
• General room interior issues, ceilings, floors or walls
• Grounds maintenance requests
• Inoperative lights and/or changing light bulbs where adequate lighting
exists
• Inoperative outlets and/or switches
• Paint and patch — minor
• Relocating offices

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Scheduled:

These requests enter the job queue and are processed in the order in which
they are received — large-scale/multi-trade work orders are treated as
projects; they may require several months to complete. Jobs related to
specific events require adequate lead-time to be completed on the date
requested. Convenience and environmental items not qualifying for higher
priority — hanging bulletin boards, coat hooks or pictures, etc. — also fall
into this category. While every attempt is made to accomplish all work in a
timely manner, there are times when maintenance, a repair, or some other
item of work must be deferred. The requesting department or individual will
be notified of the reasons for the delay.